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Português PTA free return within 30 days is possible as long as it is not a unique creation, a personalization of jewelry or a transformation of jewelry. If your jewel is engraved it can be taken back under conditions. To do this, please contact our customer service to proceed with the return. You can either receive a refund for your piece of jewelry, or request an exchange for another piece of jewelry sold on our site.
We draw your attention to the fact that if you decide to return a piece of jewelry to us without notifying us, annabelle de figueiredo - adefparis.com gives itself the right to refuse your return and cannot be held responsible in the event of loss or damage to the package see jewelry. It is therefore imperative to contact our customer service by email: contact@adefparis.com.
The return of your jewelry within 30 days is fully supported by adefparis.com. If you live in Metropolitan France & DOM TOM and all the countries of the European Community. You simply need to use the cardboard used when sending and affix the slip that we will send you when you request a return. It is very important to keep the packing slip proving that the package has been returned to us. You do not need to take out additional insurance, which is already covered by adefparis.com
Return conditions
The return will be accepted by our services provided that:
- The jewel is in perfect condition and has not been worn. It must not contain any sign of use (micro-scratches or impact, deformation ... on the body of the jewel).
- The jewel must be returned with its labels, in its original packaging, with its guarantee and authenticity certificate.
- The jewelry must not be an engraved jewelry.
- The jewel should not be a unique creation project.
- The jewel must not be a transformation of an old jewel.
- The jewelry must not be a customization of jewelry.
- That your previous purchase has not been the subject of a refund or exchange request.
- If you have ordered several pieces of jewelry on our site, we will only accept the exchange or reimbursement of a single piece of jewelry.
- The jewel must be returned within 30 days after receipt of your order, as evidenced by the postmark.
We draw your attention to the fact that we put several tools at your disposal to assist you in the choice of your jewel. We therefore advise you to use them, and if necessary to contact us before placing your order to avoid any return.
As well as if you do not respect the conditions of return, Annabelle de Figueiredo - Adefparis.com reserves the right to refuse the refund or the exchange of your jewel and cannot be held responsible in the event of loss or damage to your package and / or jewelry.
The procedure to follow
Contact our customer service by email contact@adefparis.com.
We draw your attention to the fact that if you decide to return a piece of jewelry to us without notifying us, annabelle de figueiredo - adefparis.com gives itself the right to refuse your return and cannot be held responsible in the event of loss or damage to the package see jewelry. It is therefore imperative to contact our customer service by email: contact@adefparis.com.
The return of your jewelry within 30 days is fully supported by adefparis.com. If you live in Metropolitan France & DOM TOM and all the countries of the European Community. You simply need to use the cardboard used when sending and affix the slip that we will send you when you request a return. It is very important to keep the packing slip proving that the package has been returned to us. You do not need to take out additional insurance, which is already covered by adefparis.com
Return conditions
The return will be accepted by our services provided that:
- The jewel is in perfect condition and has not been worn. It must not contain any sign of use (micro-scratches or impact, deformation ... on the body of the jewel).
- The jewel must be returned with its labels, in its original packaging, with its guarantee and authenticity certificate.
- The jewelry must not be an engraved jewelry.
- The jewel should not be a unique creation project.
- The jewel must not be a transformation of an old jewel.
- The jewelry must not be a customization of jewelry.
- That your previous purchase has not been the subject of a refund or exchange request.
- If you have ordered several pieces of jewelry on our site, we will only accept the exchange or reimbursement of a single piece of jewelry.
- The jewel must be returned within 30 days after receipt of your order, as evidenced by the postmark.
We draw your attention to the fact that we put several tools at your disposal to assist you in the choice of your jewel. We therefore advise you to use them, and if necessary to contact us before placing your order to avoid any return.
As well as if you do not respect the conditions of return, Annabelle de Figueiredo - Adefparis.com reserves the right to refuse the refund or the exchange of your jewel and cannot be held responsible in the event of loss or damage to your package and / or jewelry.
The procedure to follow
Contact our customer service by email contact@adefparis.com.